Shipping Policy

Last Updated: September 12, 2026

At Mystic Sparkles, every piece of jewellery is carefully handmade and packed with love. We aim to make sure your order reaches you safely and on time.

1. Order Processing Time

Ready-to-ship orders are generally processed within 1–3 business days.

Customized and handmade-to-order jewellery may require additional preparation time — generally 3–4 business days before dispatch.

Processing time may vary depending on the complexity and quantity of the order.

Please note that processing time is separate from, and in addition to, shipping/delivery time below — a customized order should be expected to take processing time plus delivery time, not just the delivery estimate on its own.

2. Delivery Within Pakistan

We currently offer delivery across Pakistan.

Once your order has been dispatched, it will be handed over to our selected courier/delivery service.

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Remote or less-accessible areas may require additional delivery time.

3. Shipping Charges

A standard delivery charge of Rs. 250 applies to orders nationwide, shown at checkout before you confirm your order.

From time to time, Mystic Sparkles may offer free delivery promotions or special shipping offers. Such offers will be clearly mentioned on the website or promotional material.

4. Order Confirmation

After placing an order, we may contact you through the phone number, WhatsApp, or email you provided to confirm your order and delivery details.

Orders may not be dispatched until the required information has been confirmed.

5. Tracking Your Order

You can check your order's status any time using Track Your Order on our website with your order details.

Where courier tracking is available, tracking details may also be shared with you after the order has been dispatched.

6. Delivery Delays

Although we aim to meet the estimated delivery times, delays may occasionally occur due to:

• Courier service issues

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• High order volumes

• Unforeseen circumstances beyond our control

Mystic Sparkles is not responsible for delays caused by the courier after the order has been dispatched.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• Phone number

• City

• Any necessary landmark or address instructions

Mystic Sparkles is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

8. Damaged Packages

We carefully pack our handmade jewellery before dispatch.

If your package arrives visibly damaged, please contact us as soon as possible after receiving the order and provide clear photographs/videos of:

• The outer package

• Shipping label

• Packaging

• Damaged product

As explained in our Refund Policy, we also require a clear, continuous unboxing video (no cuts or pauses, from before you open the package until the product is fully unwrapped) as proof before a replacement can be arranged.

We will review the issue and determine the appropriate solution according to our policies.

9. Missing or Lost Packages

If your order appears to be lost or has not been delivered within a reasonable period, please contact us so that we can assist with the courier inquiry.

Once an order has been handed over to the courier, delivery is subject to the courier's handling and procedures.

10. Multiple Items in One Order

If an order contains multiple items, we may ship them together whenever possible.

In certain circumstances, items may be shipped separately depending on availability, customization, or processing requirements.

11. Customized & Handmade Orders

Customized jewellery is specially prepared according to the customer's selected design, size, name, colour, or other requirements.

Because these items are made specifically for the customer, processing and delivery times may differ from ready-to-ship products.

Customers should carefully review their customization details before confirming an order.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

Business Name: Mystic Sparkles

Email: hello@mysticsparkles.pk

Phone/WhatsApp: +92 315 7844171

Business Address: Pakistan

We are always happy to assist you.

Mystic Sparkles — Handcrafted with Love & Sparkle ✨