Privacy Policy
Last Updated: September 12, 2026
At Mystic Sparkles, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, or contacting us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
• Full name
• Phone number
• Email address
• Delivery/billing address
• Order and product details
• Payment-related information
• Information you provide when contacting us
• Customization details required to prepare your handmade jewellery (size, colour, personalization, etc.)
• If you create an account, your login details and order history
We only request information that is reasonably necessary to process your order and provide our services.
2. How We Use Your Information
We may use your information to:
• Process and confirm your orders
• Prepare customized and handmade jewellery according to your requirements
• Arrange delivery of your order
• Contact you regarding your order
• Respond to questions, complaints, or customer-service requests
• Process payments through our payment service providers
• Improve our website, products, and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Send promotional information where you have chosen to receive it
We do not sell or rent your personal information to third parties for their own marketing purposes.
3. Payment Information
We accept payment via Stripe (debit/credit card), JazzCash, EasyPaisa, or Cash on Delivery.
Mystic Sparkles does not store your complete debit or credit card details on its own systems. Card and mobile-wallet payments are processed directly by Stripe, JazzCash, or EasyPaisa according to their own privacy and security policies.
Customers should never share passwords, PINs, OTPs, or other confidential payment credentials with Mystic Sparkles through messages, email, or social media.
4. Sharing of Information
We may share necessary customer information only when required to provide our services, including with:
• Delivery and courier companies for shipment of orders
• Payment service providers (Stripe, JazzCash, EasyPaisa) for processing payments
• Website hosting, technical, or service providers who help operate our website
• Government authorities or law-enforcement agencies where required by applicable law or a valid legal request
We do not sell customer personal information.
5. Customized Orders
Because Mystic Sparkles offers handmade and customized jewellery, we may need to collect additional information such as jewellery size, name customization, colour preferences, or other order specifications.
This information is used only to fulfil your customized order and to provide customer service.
6. Cookies
Our website uses only essential cookies — to keep you signed in, remember what's in your cart, and keep checkout working securely. We do not currently use third-party advertising or analytics cookies.
You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functions, such as staying logged in or checkout.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain customer information for as long as reasonably necessary to:
• Complete and maintain records of orders
• Provide customer support
• Meet accounting, tax, legal, or regulatory requirements
• Resolve disputes
• Prevent fraud or misuse
When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Third-Party Websites
Our website may contain links to third-party websites, including payment providers and social-media platforms.
Mystic Sparkles is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
10. Your Privacy Choices
You may contact us to:
• Ask what personal information we hold about you
• Request correction of inaccurate information
• Ask questions about how your information is being used
• Request deletion of information where deletion is legally and practically possible
• Opt out of promotional communications
Some information may need to be retained where required for legal, accounting, order, or security purposes.
11. Changes to This Privacy Policy
Mystic Sparkles may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Business Name: Mystic Sparkles
Email: hello@mysticsparkles.pk
Phone/WhatsApp: +92 315 7844171
Business Address: Pakistan
Website: themysticsparkle.com
We will make reasonable efforts to respond to privacy-related requests within a reasonable time.